Deleting your account

You can delete your own account from inside BuilderNiche, at any time, without asking anyone and without contacting us.

Sign in → account menu → Your account → Logins on this account → Delete my login. Read what it does and press Continue, type CONFIRM, enter your password, and press Delete my login for good. It is done immediately — no email, no waiting.

One exception: if you are the only owner of your company, your login cannot be deleted on its own, because that would leave the company with nobody able to run it. Make someone else an owner first (then deleting your login is immediate), or delete the whole company as described below, which takes your login with it.

What deleting your login removes

Your name, email address, phone number and password are erased, every device you registered for notifications is unregistered, and you are signed out everywhere, permanently. Your email address is released, so you could start again later with it.

What stays is the record of work: a photo still shows the date it was uploaded, a job still shows when it was created. Those are facts about a building, and they belong to the builder who is still running that job. They show as having been done by a deleted user.

Deleting a whole company

An owner can delete the entire company from the same page — every job, task, photo, document, budget, lead, trade, shift and login. Because it cannot be taken back, it is deliberate and it is not immediate:

1. Press Delete this company. The next screen lists exactly what will be erased, and offers Download all my records first.
2. Type CONFIRM and your password.
3. Every owner is emailed a confirmation link. Nothing happens until one of them clicks it.
4. The company is then scheduled to be erased 30 days later. Everyone with a login is told, the app shows a banner with the exact date, and owners are emailed again 7 days and 1 day before.
5. Until that date any owner can undo it — from the banner in the app, or the link in the email.
6. After 30 days everything is permanently erased.

If you are not an owner, only an owner of your company can do this. We will not do it on your behalf on a request from somebody who is not one.

Keeping a copy of your records

An owner can download everything at any time from Settings or the delete screen: one ZIP file with every job, schedule, budget, plan, photo, document, estimate, lead note and message.

If your subscription ends

Cancelling does not delete anything. The account is paused, and the records are kept for 12 months after the subscription ends — owners are emailed 60, 30 and 7 days before they are removed. Subscribing again on the website brings everything back at once. Need something from your old records in the meantime? An owner can sign in and press Request 7-day access; once we open it, everyone at the company can sign in for 7 days to look through everything (read-only) and download it. After 12 months the company is deleted the same way as above.

Backups

Worth being straight about: after something is deleted it can still exist inside an encrypted backup taken before you deleted it, until that backup rolls off on its own — at most 228 days (about 8 months). Backups are never searched or used for anything except recovering the whole server after a disaster.

If you cannot sign in

Try resetting your password first, since that puts the deletion back in your own hands. If you still cannot get in, write to support@builderniche.com from the address on the account and we will delete it for you.

The full detail of what is stored and why is on the privacy page.